The sale of the content of our online store is allowed to all countries of the European Union.
Transport agencies do not deliver to post office boxes. To avoid delay in the delivery of orders, please do not indicate this information in your delivery address.
Shipping to Spain and mainland Portugal is free from € 45.00.
Shipping to Balearic Islands, Canary Islands, Ceuta and Melilla from € 100.00 is € 7.26.
The Shipping to the USA and the European Union from € 100.00 is € 7.26.
Products that do not enjoy free shipping costs due to their weight or volume, the shipping price will vary depending on the weight and quantity.
There are NO free shipping costs in the Black Friday promotion
We currently ship with NACEX. Depending on the amount of the order and the shipping area.
The usual delivery time is 24/72 business hours following the business day the order is placed, as long as they are orders on business days from Monday to Friday. Orders placed from Monday to Friday after 2:00 p.m. or on weekends and holidays will always be counted as if they had been made the next business day before 2:00 p.m. In both cases, they will be delivered in a maximum of 5 working days.
However, and to avoid misunderstandings, we emphasize that, although it may not always be the case, we try to send it to you from one day to the next whenever possible and whenever there is Stock availability of all requested items. In the event of a stock shortage or supply delay, we will contact you to inform you of the delay in delivery or to make any changes at your convenience. If you are not satisfied with the new situation and would like to cancel your order, the amount of the order will be reimbursed as soon as possible.
We appreciate your understanding in those cases that there are slight delays due to transport problems beyond our control. We note that delivery times refer to the first delivery attempt by the transport agency. In case of being absent, having provided an incomplete delivery address and / or not having provided us with a contact telephone number for the courier to notify you of the failed delivery and arrange a 2nd delivery attempt on the same or next day, Traditional Art will not considers responsible for the breach of the delivery period.
Those orders in which the customer enters a wrong postal code, as this is the reference data when generating a shipment number with a specific destination franchise and is If its re-dispatch to another franchise is necessary, the extra charge for said service will be the responsibility of the client and not of Traditional Art. Said amount will depend on the weight of the package and will be notified by the transport agency so that it is paid in cash by the client at the time of delivery. In the event that the recipient does not accept the shipment and the transport returns the package, the amount of the order products will be reimbursed, WITHOUT the shipping costs, and € 9.50 will also be subtracted as compensation for the processing of the shipment of Return by the transport agency.